|
Condition/Service description:
This service entails the receiving and attention to complaints from the public.
This service is available to any person who is in need of police assistance or
wanting to report a crime.
Process:
- This service can be obtained by dialling the 10111 number.
- A call centre operator answers the incoming call , takes all necessary
particulars and assigns the complaint to a Flying Squad patrol vehicle , or the
local police station to attend.
Cost:
This service is free.
Legal Instrument:
South African Police Service Act, 1995(Act No 68 of 1995)
Contact and location:
The contact number of this service countrywide is 10111.
Type:
G2C, G2B
Service standard:
To answer all calls as quickly as possible and to attend to serious and life
threatening complaints as quickly as is humanly possible.
| 
