Career Quest

The Call Centre Officials provides a 24-hour professional and immediate telephone contact service to the community for crime related emergencies. The Call Centre Official prioritizes crimes committed, records all complaints on a computer system and gives guidance to the community during life threatening and distress situations.

What are the minimum requirements to become a Call Centre Official?

The individual must have a Senior certificate (Grade 12), no speech or hearing impediment and fit competency profile.

Training:

Individuals have to undergo a 10111 Call Centre Training Programme.

Where can you be stationed?

Call Centre officials are stationed at Police Emergency Services at the South African Police Service: Crime Prevention.

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