Topic: Misuse of the 10111 Emergency Number of the South
African Police Service
Please support the South African Police Service to create a
safe environment for everyone. The South African Police Service
10 111 Centre is committed to providing an efficient service,
but need your support.
BASIC HINTS
For fast, efficient response, follow these basic guidelines:
- Use the 10 111 emergency number ONLY in case of police
emergency.
- Educate your children about the consequences or making
prank calls on the 10111 emergency number. Such a call could
engage the telephone line, thereby blocking the call of a
person caught in a life threatening situation and in need of
police assistance.
- Complaints of less serious nature can be telephoned
directly to your nearest police station.
- Do not call the 10 111 emergency number for general
enquiries - call your nearest police station instead.
- Remain calm when making an emergency call, and speak
clearly while giving the following information:
Your name and address
Your telephone number, if requested
The nearest street corner closest to where the incident
occurred
Other useful information such as the number of suspects a
description of the suspect (Section), whether or not the
suspects are/were armed and the direction in which they fled,
if available.
Try to keep the conversation as brief as possible. However,
the person taking the call requires information about the
emergency to ensure your safety and speedy response by the
police.
Other useful hints -
Ensure that your street number is large and visible from the
street. Street names should be visible, if not notify your local
authority as soon as possible.
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