Commercial Branch

BANKING CRIMES

ATM’S

DO’S

• Remain aware of your surroundings without allowing anything or anyone to distract you while doing your ATM banking

• Approach ATM’s under right conditions for own security; be alert and conscious of surroundings

• Choose a familiar and well-lit ATM where you are more visible and safe

• Scan the area for suspicious-looking characters before you approach the ATM

• If you think the ATM is faulty cancel the transaction, report the fault to your bank and try another one

• Have your card ready in your hand before you approach the ATM to avoid opening your purse while in the queue

• Be cautious of strangers offering to help as they could be trying to distract you in order to get your card or PIN details

• Follow the instructions on the ATM screen carefully

DON’TS

• At ATM sites where guards are present, one should not approach a security guard for assistance when doing banking transactions

• Never force your card into the slot as it might have been tampered with

• Don’t use ATMs where the card slot, key pad or screen has been tampered with this could be an attempt to get your card

TIPS ON PROTECTING YOUR PIN

• Your PIN is your personal key to secure banking and it is crucial to keep it that way

• Memorise your PIN, never write it down or share it with anyone, not even your wife, brother or to a bank official

• Do not use an obvious or guessable PIN such as your birth date, and change it often

• Don’t let anyone stand too close to you in order to keep both your card and PIN safe

• Shield the keypad when entering your PIN to ensure that no one can see it

TIPS ON PROTECTING YOUR CASH

• Some fraudsters wait until you’ve drawn your cash to take advantage. Be wary of people loitering around the ATM

• Take your time to complete your transaction and secure your card and your cash in your wallet, handbag or pocket before leaving the ATM

• Check your balance regularly and report discrepancies immediately to your bank

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