Commercial Branch

BANKING CRIMES

Card Fraud and Skimming

TIPS TO AVOID CARD FRAUD: MERCHANTS

• Hold the card until the transaction if completed

• Ensure that the security features are present

• Compare the cardholder’s signature on the card to that on the sales voucher

• Phone for authorisation if requested to do so by the point of sale device

• Make an imprint of the card in the case of a manual transaction

IMPORTANT TIPS WHEN USING YOUR CARD

• Sign your card as soon as you receive it

• Review your account statements on a timely basis

• When shopping online, only place orders with your card on a secure website

• Do not send e-mails that quotes your account number and expiry date

• Ensure that you get your own card back after every purchase

• Never write down your PIN or disclose it to anyone

• Report lost and stolen cards immediately

• Destroy your credit card receipts before discarding it

• Never let the card out of your sight

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