Developing the SAPS website for optimal service delivery

11 Conclusion

In this study, based on Sonderling 2003 it was found that a framework for measuring an effective police agency website was not readily available. This was confirmed in discussions with several police agencies elsewhere in the world.

A study was conducted to determine current best practices in some of the English-speaking countries. A measuring instrument was designed that reflected current best practices. Knowledgeable evaluators measured the current website and provided feedback on its features.

This resulted in a clear definition of the weaknesses of the current website, with pointed recommendations for enhancing online service delivery and e-governance by using a solid online service delivery strategy and a development roadmap.

The evaluation of the SAPS website proved the effectiveness of the website evaluation framework. Adherence to the specific issues addressed in the framework will ensure that the SAPS website communicates effectively to its target market, the South African public. This will ensure that electronic media are used optimally in supporting the SAPS national strategy.