Developing the SAPS website for optimal service delivery
In this study, based on Sonderling 2003 it was found that a
framework for measuring an effective police agency website was not
readily available. This was confirmed in discussions with several
police agencies elsewhere in the world.
A study was conducted to determine current best practices in
some of the English-speaking countries. A measuring instrument was
designed that reflected current best practices. Knowledgeable
evaluators measured the current website and provided feedback on
This resulted in a clear definition of the weaknesses of the
current website, with pointed recommendations for enhancing online
service delivery and e-governance by using a solid online service
delivery strategy and a development roadmap.
The evaluation of the SAPS website proved the effectiveness of
the website evaluation framework. Adherence to the specific issues
addressed in the framework will ensure that the SAPS website
communicates effectively to its target market, the South African
public. This will ensure that electronic media are used optimally
in supporting the SAPS national strategy.
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