MySAPS Mobile Application frequently asked questions

The Mobile App can only be downloaded when you have a smart phone and access to the App store/ Google Play Store.

The USSD can be accessed by dialing the USSD string code *134*10111# from your device.

Do I have to complete the “My Profile” with my information when downloading the application?

No, you can skip the step. The information is not mandatory.

If I complete the “My Profile” will my profile information be known if I submit a tip-off?

• If you choose to remain “Anonymous” when submitting a tip-off your profile information will not be submitted.
• If you choose to “Communicate” when submitting a tip-off your profile information will be submitted.
• However if your profile information is not completed, no information will be submitted, but SAPS will still have the capability to communicate via the application.

Why is the application requesting access to my photo gallery for photos/videos?

When submitting a tip-off you can send a photo or video clip as part of the tip-off. The application requires access to the Gallery to upload the photo/video clip.

Why is the application requesting to allow access to my GPS location?

To be able to view the closest police station to you, the application needs to know your location. You can disable the GPS location.

Why is the application asking access to send me notifications?

If you select that SAPS can communicate, the application requires approval to send you notifications.

Why is the application requesting access to the microphone?

You have the option to send a voice clip. To record the voice message, the application requires access to the microphone to record the message. 

Do I have to accept the terms & conditions to continue accessing the application?

Yes, you do have to accept the terms and conditions. The detailed terms of use is available on the SAPS Website (https://www.saps.gov.za/services/mobile_app.php) 

Do I require data to submit a tip-off?

Yes you require data to submit a tip-off. 

Can I upload a photo on my profile?

No, for security reasons this functionality has been disabled.

What is the difference between reporting anonymously and can we communicate when submitting a tip-off?

• If you report anonymously the Crime Stop Call Centre do not know you identity and cannot communicate via the application to you.
• If you select the option to Communicate, the Crime Stop Call Centre will be able to communicate to you via the application or sms or email. 

Does this mean everyone will see my cellphone and email details?

No, your details will still be protected. The agent at the Crime Stop Call Centre will only see the last 4 digits of your cellphone details e.g. ******2994 or email *************@gmail.com

Why cannot I choose both options?

In order to protect your anonymity you cannot stay anonymous and receive notifications. 

If I do not make a selection will I be automatically seen as anonymously?

No, you need to select to remain anonymous.  

What will happen if I choose to communicate?

• If you choose to “Communicate” when submitting a tip-off your profile information will be submitted.
• However if your profile information is not completed, no information will be submitted, but SAPS will still have the capability to communicate via the application.

Will my details be known to all SAPS members if I choose to communicate?

• No all tip-offs is send to the Crime Stop Call Centre
• The Crime Stop Call Centre keep the information confidential.

Can I request updates on the tip-off I submitted?

You can call the Crime Stop Call Centre at 08600 10111 and provide your reference number to the Crime Stop Call Centre Agent whereby he/she will can assist you on selected feedback on specific reference number. 

Who receive the tip-off information?

The Crime Stop Call Centre receive this information for analysis and to determine whether the information provided is sufficient to escalate the information provided to the relevant Investigating Unit whereby an enquiry will be opened.  

Will the tip-off number be linked to case number?

Yes

What is the size restriction on submitting a video clip?

The video clip needs to be less than 2MB or less than 1 minute in duration. 

Will I receive updates on the reference number?

No, not via the application 

Where can I view my submitted tip-off?

You can view all your updates under the “My History” button. 

Can I clear my History?

• Yes you can, click on the  of the application and press clear history.
• Please make sure you write down the reference numbers to be able to submit the updates. 

Can I send an update on an existing tip-off?

• Yes you can.
• Click on the tip-off under My History and add additional information.
• If you cleared your History, please click on , and select Submit Additional Information. Enter the full Reference number e.g. REF00XXX/2019 and submit the information.

How will SAPS communicate with me?

• If you select the option to Communicate, the Crime Stop Call Centre agent will be able to communicate to you via the application or sms or email.
• The Crime Stop Call Centre agent will only see the last 4 digits of your cellphone details e.g. ******2994 or email ***********@gmail.com

Can I delete my Messages?

Yes you can delete your Message 

Why is my SAPS station listed alphabetically?

• If your location is not enabled on your phone.
• If your location is disabled, go to Settings, Privacy and enable your location. 

How can I view the closest SAPS Station?

If your location settings is enabled, the SAPS stations will be listed from closest to you to production. 

How can I view the SAPS stations on a map?

Click on the map icon  in the top right corner to view the map

What is the  button for?

The application will refresh with if any updates is done on the content. 

What is the difference between “Submit Additional Information” and Send Feedback?

• “Submit Additional Information” allow you to send updates on the Tip-offs provided to the Crime Stop Call Centre
• “Send Feedback” gives you the opportunity to send feedback that may be used to improve our application.