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Safety Tips at the ATM
  • Be alert and conscious of your surroundings when using the ATM.
  • Never give your card or PIN( Personal Identification Number) to anyone, for any reason.
  • Dont write your PIN on the card or anything that is kept with the card.
  • Do not insert your card until asked to do so by the display screen.
  • Never use an ATM with a blank screen and, if the ATM is obscured from view or poorly lit, leave immediately and find another ATM.
  • Stand close to the ATM and use your body and hand as shield to make sure nobody sees you keying in your pin.
  • Also, make sure you keep your hand over the card slot to make sure nobody can swop or take your card.
  • Never accept help from strangers when using an ATM. You should be wary of strangers asking for help.
  • Criminals work in teams- one to distract you while the other steals your card or money.
  • If your card is retained (swallowed) by the ATM it is advisable to phone your bank toll free stop card line immediately and stop your card.
  • Never allow a bystander to call the toll-free stop card line on your behalf- they could be tricking you into thinking your card has been stopped.
  • Guards are placed at ATMs to discourage criminal activities and therefore cannot help you with transactions.
  • If you need help, ask a bank official.
  • It is advisable to set a daily ATM withdrawal limit at your branch.


  • Explosions at Automated Tellers Machines (ATMs) are a new crime that reared its ugly head in 2006.
    It has spiralled since then.
  • When approaching the ATM and it has been damaged, report to 10111 immediately in the following cases:
    • If an ATM has been damaged or if any unknown items protrude from it.
    • If smoke or flames are visible at or in the machine as this is a sure sign of a pending explosion. (Also move away from the ATM immediately)
    • In case of suspicious activity/persons at or near an ATM
  • Once the charges have been activated there is nothing that can be done to deactivate the explosives.
  • Shrapnel and debris from an explosion can travel for several hundred metres.
  • People must be moved away as far as possible and take cover behind something solid, such as a building.