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Crime stop Q & A

Crime Stop is a national contact centre staffed with well-trained investigative interviewers with at least basic detective training. They assist anonymous callers to provide usable information on criminals, their criminal actions and their whereabouts. This contact centre may be accessed by calling 08600 10111 and is operational all day, every day.

Crime Stop provides concerned citizens with a platform to blow the whistle on criminal activities anonymously without becoming involved in the sometimes demanding criminal justice proceedings. Crime Stop is deemed to be one of the most successful “tip-off” services in the world and has assisted in solving thousands of unsolved crimes and seizing hundreds of illegal drugs worth millions of rands.

If you have an emergency and you require police assistance, phone the emergency number 10111. This is a free call when phoned from a landline. However, service providers charge for calls made from a cellular phone. The 10111 contact centre falls under the management of the Visible Policing Division.
If you anonymously want to blow the whistle on criminals and their activities, phone the Crime Stop share call number 08600 10111. This will allow a caller to activate the vast investigative resources in the SAPS, provided the information is comprehensive enough to allow the detectives to conduct an investigation. The 08600 10111 contact centre falls under the management of the Detective Service Division and is staffed by members attached to the Detective Service Division.

The anonymity of callers to Crime Stop is assured provided that callers do not compromise their own safety and share informer codes with any other person. Crime Stop does not use number identification technology and unless the caller introduces him or herself to the investigative interviewer, the person will remain unknown.
Many callers prefer to be introduced to the detectives who will be working with the information. This is encouraged. However, when the person is introduced to the detective, Crime Stop will not be able to protect the anonymity of the individual anymore.

Crime Stop is an investigation support mechanism that acts as an agent between informants and investigating officers. Staff at Crime Stop do not investigate the tips, but ensure that they receive the attention they deserve at operational level. The agents will follow up on information provided until the investigation has been concluded.

If the caller does not want to remain anonymous, the investigative interviewer may still act as the mediator between the informant and the investigating officer. If the informant agrees to it, he or she will be handed over to the investigating officer who will register the person as an official informant

Crime Stop may not reveal the identity of the caller to the investigating officer without the caller’s consent. If the caller gives his or her consent, the investigating officer will process the information and the reward claim. If the informant wishes to remain anonymous, the investigating officer must register the person and protect the identity of the person.
If the person refuses to work with the investigating officer, Crime Stop will act as an agent between the informant and the investigating officer and will arrange with the informant how he or she would prefer to receive the reward.

The motto at Crime Stop is to hire self-disciplined people with a healthy attitude and equip them with the necessary skills to make a positive change in South Africa.
Only staff who have passed the high standard psychometric and psychological battery of tests, which were specifically developed for Crime Stop, will be considered for the Crime Stop Investigative Interviewing training programme.
During the three-month intensive training programme before a trainee is allowed to take telephone calls, candidates will be exposed to different facets of detective-related training, emotional intelligence, system training, crime analysis software, voice modulation/articulation training, intensive role play and crime scene case study debriefing, among other things.

Investigating officers can only present real evidence to court. Therefore, information must preferably be based on facts of behaviour that are in conflict with the law or suspicions that are specific and could be verified. In other words, callers should try to answer the five “Ws” (who, what, where, when, why) and the “H” (how) when they phone Crime Stop. This will guide the investigating officers in their investigations. If you are in doubt, phone Crime Stop. Let the professionals decide whether or not the information is helpful.

The 08600 10111 share call number is country specific and cannot be phoned from outside the borders of South Africa. If you are outside South Africa’s borders and want to share information on criminal activities, rather use the “Tip-off” icon on www.crimeline.co.za.

It is unfortunate, but this last topic is necessary. Although the staff at Crime Stop are well trained and very dedicated, they are not miracle workers. The process of true justice is unfortunately slow and tedious.
The proper investigation of crime takes time and everything must be done within the ambit of the law as all evidence will be tested in court. Unfortunately, Crime Stop also receives false and malicious information and the focus must be on protecting innocent people inasmuch as it should be on bringing people to book who are in conflict with the law.

It is simply not fair to expect feedback on information provided within a day after the information was given. As the SAPS is merely a part of the Criminal Justice System, many things could happen that the SAPS has no control over. Crime Stop cannot be blamed if a suspect is released on bail as it is a conditional right enshrined in the Constitution of South Africa. Crime Stop can also not be blamed if a person is convicted and released with a suspended sentence.