The SAPS Service Complaints Centre, which forms part of the Component: Inspectorate Analysis Centre and Service
Complaints at the Division Inspectorate, is in place to help the community to receive optimal service delivery and
reduce complaints against the police.
The aim of the process is to redress and investigate a dissatisfaction or disappointment experienced by any person
or an organisation, locally, regionally, continentally, or internationally, in relation to an action or inaction
regarding the service that was rendered or supposed to be rendered by the SAPS represented by its
employee(s).
Besides for complaints to be dealt with on an individual basis, an aggregation of all complaints is also done with
a view to identify trends through analysis, of which the findings are then utilised to inform management to effect
corrective action.
Complaints can vary from poor service delivery regarding communication, response, investigations, police
negligence, police misconduct and complaints against the SAPS Management or members and general
complaints.
For easy referral when reporting a complaint, the “Minimum complaint information” required includes,
but is not limited to –
Full names and surname of the complainant; Identity number, residential/business address, telephone and cell phone
numbers and email address.
Also provide a description of the complaint including the province in which the complaint originated, the name of
the police station, the case number (if applicable), details of the SAPS employees involved, etc.
Complainants may submit a complaint directly by visiting your local police station community service centre (CSC),
Station Commander, District / Cluster Commander’s office or Provincial Complaints Coordinators:
Inspectorate.
OR you can contact us on the following:
| Province | Telephone No | Cell No | Fax No | Email Address |
|---|---|---|---|---|
| Eastern Cape | 040 608 7078 | 082 301 8275 | ||
| Free State | 051 411 7804 | 071 412 2391 | 051 411 7816 | |
| Gauteng | 011 274 7786 | 082 442 2000 | 011 274 7792 | |
| KwaZulu-Natal | 031 325 5951/ 4886 | 079 877 6536 | 011 274 7792 | |
| Limpopo | 015 293 7186 | 072 149 9927 | 015 293 7187 | |
| Mpumalanga | 013 249 1429/ 1430/ 1435 | 082 565 6447 | 013 249 1426 | |
| Northen Cape | 053 802 7416 | 063 686 5236 | 053 832 2374 | |
| North West | 018 299 7057 | 082 856 0995 | 018 299 7922 | |
| Werstern Cape | 021 409 6535 | 082 469 7721 |
Although it is advisable for any person to lodge a complaint at respective local police stations, when all attempts to get assistance from a station or provinces have failed you, you can contact the National Service Complaints Call Centre on 0800 333 177 and follow the voice prompts and selections of your choice. In addition you may also use the following contact options:
Email complaintsnodalpoint@saps.gov.za
Facsimile 012 393 5452
WhatsApp & Telegram 082 759 2590
MYSAPS Application by selecting "Service Complaints" option
Please note: 10111 is only used for crime related emergencies and not for service delivery complaints against the SAPS.